Terms & Conditions
Last updated: 8 November 2026
These terms apply to roofing work and related services supplied to homeowners and other domestic customers by Precision Roofing Plymouth Limited (“we”, “us”, “our”), and to your use of precisionroofings.co.uk. By accepting a quote or asking us to carry out work, you agree to them. If anything is unclear, please call us on 07506 772111 before you accept.
1. Who we are
Precision Roofing Plymouth Limited
Unit 32 Scott Business Park, Plymouth, PL2 2PB
Telephone: 07506 772111
Email: precisionroofingplymouth@gmail.com
2. Our services
We provide pitched roofing, flat roofing, roofing for extensions and new builds, roofline services (fascias, soffits, guttering and bargeboards), and Velux window installation and replacement, across Plymouth, Devon and Cornwall. This includes repairs, maintenance and new installations, and we can also carry out emergency roof repairs. Descriptions on this website are general information, and the work we agree with you is set out in your quote.
3. Quotes and what they include
We will give you a written quote before work begins. It will describe the work, the materials, the price and any payment terms. A quote is based on what we could see and what you told us at the time. We will tell you before the work begins if the quote does not include something you would reasonably expect, such as scaffolding or waste removal. Work only starts once you have accepted the quote.
4. Changes to the work and hidden problems
If you ask us to change the work, or we find a problem we could not reasonably have seen when we quoted, such as rotten timbers or damage hidden under existing materials, we will tell you what has changed and the cost before we carry on with that part of the work. We will not charge for extra work unless you have agreed to it.
5. Prices and payment
The price in your accepted quote is the price you pay for that work, plus any agreed changes. The payment terms, including whether any payment is due before, during or after the work, will be set out in your quote or confirmed with you in writing. Please pay by the due date shown on your invoice. If you have a problem with an invoice, please contact us as soon as you can.
6. Access, permissions and your property
Please make sure we can safely reach the work area and that the property details you give us are accurate. Where the work needs planning permission, building regulations approval or a neighbour’s agreement, such as for extensions, we will tell you and agree with you who arranges it before the work begins. We take reasonable care of your property, and we will tell you in advance if we need to move items or if the work is likely to be noisy or messy.
7. Timing and weather
We will agree a start date and an estimated timescale with you. Roofing work depends on the weather, so dates may need to change. If they do, we will tell you as soon as we can and agree a new date. If we need to delay for reasons outside our control, we are not in breach of these terms, but we will keep you informed.
8. Emergency repairs
If you ask us to attend urgently to make your roof safe or weatherproof, we will tell you what we propose to do and the cost before we begin, wherever that is possible. Emergency work is often a temporary fix to prevent further damage, and we will tell you if a fuller repair is needed.
9. Your right to cancel
If we agree a contract with you at your home, or by phone, email or online, UK consumer law normally gives you 14 days from the day the contract is made to cancel it, without giving a reason. You can cancel by telling us clearly, for example by email to precisionroofingplymouth@gmail.com. If you ask us to start work within the 14 days, you must tell us so, and if you then cancel you will pay for the work we have already done, in proportion to the whole job. If you have asked us to attend urgently to carry out repairs to make your property safe, you do not have this right to cancel for that work. Outside the cancellation period, please tell us as soon as possible if you want to cancel, and we will tell you whether any charge applies for work already done or materials already ordered for you. Nothing in these terms affects your legal rights as a consumer.
10. Quality of our work and guarantees
We will carry out our work with reasonable care and skill, using materials of satisfactory quality that match what we agreed with you. We offer guarantees on our workmanship, and warranties on the materials we use, as stated in your quote or confirmed to you in writing. These are in addition to your legal rights. A guarantee does not cover damage caused by something unrelated to our work, such as storm damage, other trades working on the roof, lack of reasonable maintenance, or changes made without our agreement. If you think there is a problem with our work, please contact us promptly so we can look at it, and we will tell you what we will do to put it right.
11. Insurance claims
If you are making an insurance claim for roof damage, we can provide you with a quote, photos and a description of the work to support it. Your insurer decides whether to accept a claim. You remain responsible for paying for the work we carry out at your request, whether or not your claim is accepted or paid.
12. Complaints
We aim to provide a professional and friendly service. If you are unhappy with any part of it, please tell us as soon as you can, by phone or at precisionroofingplymouth@gmail.com. We will look into it promptly and reply with what we can do to put it right.
13. Our responsibility to you
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are responsible for loss or damage you suffer that is a foreseeable result of our failure to carry out the work with reasonable care and skill. We are not responsible for loss or damage caused by events outside our reasonable control, such as severe weather.
14. Using this website
The content of this website is for general information only. The website content, text, images and logos belong to us or our licensors, and you may not copy or reuse them without our permission. We try to keep the website accurate and available but do not guarantee that it is free of errors or interruptions. We are not responsible for the content of other websites we link to.
15. Your information
We use your personal information as described in our Privacy Policy and, for this website, our Cookie Policy.
16. General
If any part of these terms is found to be unenforceable, the rest will continue to apply. We may update these terms from time to time. The terms in force when you accept your quote are the ones that apply to that work. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live elsewhere in the UK you may also have the right to bring a claim in your local courts.
17. Contact us
Precision Roofing Plymouth Limited
Telephone: 07506 772111
Email: precisionroofingplymouth@gmail.com